Encapsulated partnered with Air Asia to build the Air Asia Megastore — an online duty-free store seamlessly integrated with POS and stock systems. Passengers can shop online and conveniently pick up their orders at airport duty-free outlets.
Air Asia
Travel & Hospitality
6 months
3 Engineers (Next.js, API Integration) + 2 In-house Developers
Air Asia is one of Asia’s leading airlines, known for its strong regional presence and commitment to customer experience. Beyond aviation, the airline has expanded into digital and lifestyle services, including retail and e-commerce initiatives.
To enhance its passenger shopping experience, Air Asia wanted to launch the Air Asia Megastore — an online duty-free store where customers could pre-order products and conveniently pick them up at airport outlets.
The key challenge was integrating this new e-commerce platform with Air Asia’s existing duty-free POS and stock management systems. Encapsulated augmented their in-house team to build the platform using Next.js, ensuring real-time inventory visibility and a smooth online-to-offline shopping journey.
Duty-Free Products Available
POS & Stock System Integrated
Click-and-Collect Experience
Before launching the Air Asia Megastore, Air Asia faced integration and operational hurdles in creating a seamless duty-free shopping experience for its passengers.
The duty-free POS and stock management systems were not connected to any online platform, making real-time inventory sync impossible.
Integrating with legacy POS and stock systems presented technical challenges around APIs, data consistency, and transaction flows.
Air Asia lacked a digital retail channel to allow passengers to browse and purchase duty-free products before their journey.
Passenger purchases needed to be processed quickly and accurately, ensuring products were ready for pickup before boarding.
Manual coordination between online orders and in-store fulfillment created risks of errors, stockouts, and poor customer experience.
Encapsulated partnered with Air Asia to build the Air Asia Megastore, a Next.js-powered duty-free e-commerce platform seamlessly integrated with backend POS and stock systems.
Developed a modern, scalable online store using Next.js to deliver a fast, mobile-friendly shopping experience.
Integrated with Air Asia’s duty-free POS and stock management systems to enable real-time inventory sync and accurate availability.
Built seamless workflows for passengers to purchase online and conveniently pick up their orders at airport duty-free outlets.
Deployed 3 experienced engineers to work alongside Air Asia’s 2 in-house programmers, ensuring efficient collaboration and delivery.
Implemented secure APIs and transaction handling to ensure reliable order processing and customer trust.
Designed the system to support future expansions in product range, locations, and integrations with Air Asia’s wider digital ecosystem.
The Air Asia Megastore brought Air Asia’s duty-free shopping online — fully integrated with backend POS and stock systems for a seamless passenger experience.
Next.js-powered duty-free store with real-time inventory, secure transactions, and click-and-collect pickup
Passengers browsed and purchased duty-free items online with a fast, mobile-friendly interface.
Real-time integration with duty-free POS and stock systems ensured accurate product availability.
Orders placed online were ready for pickup at airport stores before boarding.
A modern, scalable stack enabling seamless e-commerce, POS integration, and real-time duty-free shopping for Air Asia’s passengers.
If your travel, retail, or hospitality business is struggling with disconnected systems, outdated e-commerce, or operational inefficiencies, we can help. Encapsulated builds scalable, modern platforms that integrate seamlessly with your backend systems.
No commitment required • Free e-commerce consultation • Tailored digital solution proposal